Refund policy

Return & Refund Policy

Last Updated: 14/09/2026

Thank you for shopping with CartCount We want you to have a positive experience with every purchase. If there is a problem with your order, please contact us and we will do our best to make it right.

1. Returns

We accept returns for eligible products within 14 days of the date your order was delivered.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging, where applicable.

  • You must provide your order number and proof of purchase.

  • You must contact us before sending any item back.

Some products may not be eligible for return due to hygiene, safety, personalization, or other restrictions. These products will be identified on the relevant product page where applicable.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives:

  • Damaged

  • Defective

  • Broken

  • Significantly different from the product description

  • Or you received the wrong item

please contact us within 7 days of delivery.

Please include:

  1. Your order number.

  2. A description of the problem.

  3. Clear photos or a short video showing the issue.

  4. Photos of the packaging if the package arrived damaged.

If the issue is confirmed, we may offer a replacement, refund, or other appropriate solution at no additional cost to you.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within 14 days, provided the item is unused and meets our return requirements.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the customer's responsibility.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products.

  • Products that cannot be returned for hygiene or health reasons once opened or used.

  • Gift cards.

  • Downloadable or digital products, where applicable.

  • Items specifically identified as final sale.

This does not affect any mandatory rights you may have under applicable consumer-protection laws.

5. Return Process

To request a return, contact us at:

Email: CartCount.in@gmail.com

Please include "Return Request – [ORDER NUMBER]" in the subject line.

Do not send products back to the address on the package or to the supplier unless we specifically instruct you to do so. Because we use third-party fulfillment partners, the correct return address may be different from the address shown on your package.

Once your return request is approved, we will provide you with the appropriate return instructions.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective/damaged product, or applicable law requires otherwise.

7. Partial Refunds

In certain situations, only a partial refund may be provided. For example, this may apply if:

  • An item is returned used or damaged through customer handling.

  • The item is missing parts or accessories.

  • The product is returned outside the applicable return period.

Any reduction will be determined based on the condition of the returned product and applicable law.

8. Orders That Are Lost or Damaged in Transit

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible.

We may work with the shipping carrier and/or our fulfillment partner to investigate the shipment.

Depending on the circumstances, we may offer a replacement or refund.

9. Delivery Delays

Estimated delivery times are provided for guidance and may vary depending on the destination, shipping carrier, customs processing, weather, holidays, or other circumstances outside our control.

A shipping delay does not automatically qualify an order for a refund.

If your order has exceeded the applicable delivery timeframe by a significant amount, please contact us so we can investigate the shipment and determine an appropriate solution.

10. Refused or Incorrectly Entered Orders

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned because:

  • The address provided was incorrect or incomplete.

  • The package was repeatedly refused.

  • The customer failed to collect the package.

  • Or the customer otherwise caused the delivery failure.

additional shipping or reshipping costs may apply.

If the order cannot be reshipped, any refund may be reduced by applicable shipping or fulfillment costs, to the extent permitted by law.

11. Exchanges

We generally do not offer direct exchanges.

If you need a different size, color, or product, please contact us. Where appropriate, we may ask you to return the original item and place a new order.

12. Cancellations

If you need to cancel an order, contact us as soon as possible at CartCount.in@gmail.com.

Because orders may be sent to fulfillment shortly after purchase, we cannot guarantee that a cancellation will be possible.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may need to follow our normal return process.

13. International Orders and Customs

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs processing may also cause delivery delays that are outside our control.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit, exclude, or override any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Where applicable law provides you with additional rights, those rights will continue to apply.

15. Contact Us

If you have questions about a return, refund, or your order, please contact us:

CartCount
Email: CartCount.in@gmail.com
Website: CartCount.in
Business Address: [BUSINESS ADDRESS, IF REQUIRED]

We appreciate your business and will do our best to resolve any issue fairly and promptly.